Overview
The Notification feature is designed to enhance your experience by providing timely and relevant information directly within the Enthu.AI web app.
Notifications are categorized as follows:
General Notifications: Updates applicable to all users, such as new feature releases, system downtimes, or minor functionality updates.
User-Level Notifications: Personalized alerts based on user specific activities specific activities and roles, including calibration invites, agent evaluations, feedback shares and coaching sessions.
Accessing the Notifications
You can access the Notifications anytime via the Bell Icon located in the top navigation bar of your dashboard. The icon displays a red circle with a number indicating unread notifications, ensuring you never miss important updates.
Clicking on the bell icon opens the Notifications, where you can view both unread and read notifications.
Each notification provides a title, message, and an actionable link if applicable.
Types of Notifications
General Notifications
General Notifications keep all users informed about overarching system changes and updates. These include:
New Feature Releases: Announcements about newly added functionalities.
System Downtime: Alerts about scheduled maintenance periods.
Minor Updates: Information on small enhancements or bug fixes.
Example:
Title: New Feature Update: Now You Can Create Call Snippets & add them to the playlist(s)
Message: We’ve just released a new feature. Check it out and explore how it can enhance your workflow.
Action: On clicking that notification it will open the targeted URL.
User-Level Notifications
User-Level Notifications are tailored to your specific role and activities within the system. They ensure you receive relevant information pertinent to your tasks.
Calibration Session Invites
Trigger: When a calibration session is created and participants are added.
Target Audience: Users participating in a calibration session.
Action: It opens the main screen for calls or chats
Agent Call Evaluation
Trigger: When an agent’s call has been evaluated and scores are provided.
Target Audience: Agents
Action: It opens up the evaluation filled by the QA.
3. Acknowledgment
Trigger: When an agent contests their evaluation
Target Audience: Evaluators (QA/QM/TL)
Action: It opens the main screen for calls or chats with the contested scorecard
4. Coaching Session Notifications
Trigger: When a session is created for an agent and assigned to a coach
Target Audience: Agent & Coach
Action: For agents it will open the home screen, and for Coach it will open the Coaching page.
5. Feedback Shared to TL
Trigger: When an evaluated scorecard is shared to a TL
Target Audience: Team Leader
Action: It opens up the evaluation filled by the QA.
How does it work?
Opens via Bell Icon: Easily accessible via bell icon placed in the header.
Unread: A red circle with a number indicates the count of unread notifications. If notifications are more than 10, then it will show a + symbol on the right top.
Sequence: Latest notification on the top.
Action: Redirected to the desired page.
FAQs
Q1: How do I access the Notifications within Enthu.AI?
Click on the Bell icon located in the top navigation bar of your dashboard to open the notifications
Q2: What types of notifications will I receive within Enthu.AI?
You will receive General Notifications about system-wide updates and User-Level Notifications tailored to your specific role and activities within the system.
Q3: How do I mark a notification as read?
Currently, once you click on the Bell icon, all notifications appearing on the screen will be marked as read.
Q4: How are User-Level Notifications determined?
User-Level Notifications are triggered based on your role and specific activities within the system, ensuring you receive only the information relevant to your case.