Session Name: The unique title assigned to the Calibration session.
Subject: The agent whose call or chat is selected for the Calibration session.
Owner: The individual who created and manages the Calibration session.
Master Calibrator: The participant whose responses serve as the baseline for comparison with other participants.
Creation Date: The date when the Calibration session was created.
Target Date: The deadline by which all participants must submit their feedback.
Scorecard: The evaluation form used to assess the subject's performance.
Participants: The individuals involved in the Calibration session.
Status: The current progress state of the Calibration session.
Action:
The options available for managing the Calibration session, such as:
Fill: Complete the scorecard for the session.
Update (Edit): Modify the session details, such as adding new participants or changing the deadline.
Download Report: Access the calibration report to review the session's results.
Send Email Reminder: Notify participants to fill out the scorecard.
Delete a Calibration Session: Remove the session, if you are the owner.
