There is no difference between call calibration and chat calibration.
Call Calibration: Involves evaluating a call recording on quality parameters by the participants..
Chat Calibration: Involves evaluating a chat transcripts on quality parameters by the participants.
Evaluation Process: The evaluation of scorecards remains the same for both Call Calibration and Chat Calibration.
Calibration Process: The process of creating Calibration sessions and the methodology for discussion and consensus-building are identical for both conversations calibration.
Reports: There is no difference in the way reports are generated and reviewed for call and chat calibration. The same metrics and standards apply to both types of interactions.
See here, how you can initiate a QA Calibration session for any conversation in enthu.ai